Check the BASE UID in Racepoint:

The UID entered in to RacePoint above is clearly NOT correct.

If the UID sticker is not on the base anymore, Please use the Smart Connect app to view the UID of the base. If you have multiple bases, please power off all other bases that you are not working with for this process.

Check the remote/base pairing:

Each REM-1000 needs to be paired with a specific base. This means that if the paired remote and base are separated by too great a distance, they will not work reliably or (possibly) at all.

Each base is supplied with a UID sticker on it. This UID contains the MAC address of the Wifi interface within the base.The WiFi MAC address of the base is always the first 6 bytes of the UID.

The Bluetooth interface in the base, also has it's own unique MAC address, which is distinct from that of the WiFi interface. As the WiFi and Bluetooth (BT) communications are both provided by the same hardware module, the MAC Address of the Bluetooth interface within the base, can be extrapolated from it's WiFI MAC. The first 5 bytes of the BT MAC are the same as the first 5 bytes of the WiFi Mac. Only the last byte differs. The last byte of the BT MAC is usually one less than the corresponding byte in the WiFi Mac. For example:

 or

1> Hold the power button on the remote until the remote is turned off

2> Hold the "Mute" and "Last" buttons on the remote, then press the power button. Release the power button when you see the Savant "S" symbol on the screen. Continue to hold the "Mute" and "Last" buttons until the remote has booted into the "Debug" menu.

3> Press the "Diagnostic" option.

 4> The base BT MAC address is displayed below the "Base Address" label. Check this against the value you extrapolated from the Base WiFi Mac earlier.

This remote and base are not paired.

Set the remote/base pairing:

If the "Base Address" seems incorrect, in the remote and the correct base cannot be located, we can tell the remote to look for a different base address.

From the "Diagnostic" menu:

1> Tap on the base address itself not the label that READS "Base Address", tap on the 6 byte address itself.

2> Enter the WiFi MAC address, remembering to SUBTRACT 1 from the LAST byte.

 When you tap "Save", the remote will reboot.

3> Re-check the pairing.

Facory reset the remote:

This will NOT alter the Remote/Base pairing, but it will clear all host configurations among other background settings not accessible through the menus.

1> Hold the power button on the remote until the remote is turned off

2> Hold the "Mute" and "Last" buttons on the remote, then press the power button. Release the power button when you see the Savant "S" symbol on the screen. Continue to hold the "Mute" and "Last" buttons until the remote has booted into the "Debug" menu.

3> Press the "Diagnostic" option.

3> Press the "Reset" option.